Shipping Policy

Last updated: September 29, 2026

Order processing

Orders are prepared for dispatch as quickly as reasonably possible. Product-specific processing times may vary. Where a processing estimate appears on a product page, checkout or order confirmation, that estimate applies to the relevant order.

Delivery estimates

Delivery time depends on destination, product, carrier capacity, customs processing and peak periods. Any delivery window shown on the product page, at checkout or in your order confirmation is an estimate unless expressly stated otherwise.

Tracking

When tracking is available, tracking information is sent using the contact details supplied with the order.

Multiple-item orders

Products may be fulfilled from different locations. In some cases, items from the same order can arrive in separate packages or on different dates.

Address accuracy

Please check your address before placing an order. If you notice an error, contact us immediately. We cannot guarantee address changes after fulfillment has begun.

Customs, taxes and import charges

International shipments may be subject to customs duties, import taxes or local fees depending on the destination. Unless expressly included at checkout, these charges may be collected by the carrier or local authority.

Delayed, lost or damaged shipments

If tracking has not updated for an unusual period, a shipment appears lost, or a package arrives damaged, contact us with your order number and relevant details so we can review the issue.

Contact

Shipping questions can be submitted through our Contact page.