Returns & Refunds

Last updated: September 29, 2026

30-day return window

You may request a return within 30 days after delivery, subject to the conditions below and any mandatory consumer rights that apply to you.

Return eligibility

Unless an item is defective, damaged or non-conforming, returned items should generally be unused, in substantially the same condition in which they were received, and include any original accessories or components reasonably required to assess the return.

Before sending anything back

Contact us first through the Contact page and include your order number and reason for the request. Do not send a return to an address that has not been confirmed for your order.

Non-returnable or restricted items

For hygiene, health, safety or product-integrity reasons, certain opened or used personal-care, consumable or sealed goods may not be returnable unless defective or unless applicable law requires otherwise. Any product-specific restriction will be communicated where relevant.

Damaged, defective or incorrect items

If an item arrives damaged, defective or incorrect, contact us promptly. Include clear photographs of the product and packaging when helpful.

Return shipping

Responsibility for return shipping depends on the reason for the return and applicable law. Where the item is defective, incorrect or where the law requires otherwise, we will provide the remedies required by law.

Refunds

Approved refunds are generally issued to the original payment method where possible. Banks and payment providers may require additional time to display a refund after it has been processed.

Cancellations

Contact us as quickly as possible if you need to cancel an order. Cancellation cannot be guaranteed after fulfillment has started.

Mandatory consumer rights

Nothing in this policy limits statutory rights that cannot legally be excluded.